Privacy Policy Raja86 — Your Data Security is Our Priority

Raja86 ("we", "Platform", "company") is committed to protecting the privacy and security of every member's personal information when using our services. This Privacy Policy details our practices for collecting, using, disclosing, and storing your personal data.

This policy applies to all users who access the Raja86 website, register an account, make deposits or withdrawals, use any games, interact with our customer support team, or use any other services provided by Raja86.

Raja86 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take our responsibilities as a data controller seriously and ensure all data processing is carried out lawfully, fairly, and transparently.

Raja86 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

We only collect information that is strictly necessary to provide our services, comply with the law, and improve the member experience. We do not collect sensitive data such as medical information or religious beliefs unless required by law.

Raja86 uses your personal information for the following legitimate and necessary purposes:

• Account management: Creating and maintaining your account, verifying your identity through the KYC process, and ensuring your login security.
• Transaction processing: Securely and accurately processing your deposits, withdrawals, and account balance management.
• Service provision: Allowing you to access all games, promotions, VIP programmes, and raja86 platform features.
• Fraud detection: Monitoring suspicious activity, preventing money laundering, and protecting all members from fraud.
• Legal compliance: Fulfilling legal obligations, regulatory requirements, and reporting duties under Malaysian law.
• Customer support: Resolving complaints, answering enquiries, and providing the necessary technical assistance.
• Communications: Sending important notices regarding your account, policy changes, promotions you have subscribed to, and security updates.
• Service improvement: Analysing usage patterns to improve platform functionality, user experience design, and game offerings.

Raja86 does not sell, rent, or share your personal information with third parties for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties:

• Payment processors: Financial institutions, e-wallet providers, and payment gateways that securely process your deposit and withdrawal transactions.
• Game software providers: Gaming technology partners who provide integrated game platforms within Raja86 — only the minimum technical data required for game operation is shared.
• Identity verification services: Third-party KYC providers that assist in verifying member identities to comply with legal requirements.
• Legal authority: Government agencies, regulatory bodies, or law enforcement authorities when required by law or court order.
• IT service providers: Companies providing the server infrastructure, cybersecurity, and analytics that support our platform's operations — all subject to strict confidentiality agreements.

All third parties who receive your data are required to adhere to data protection standards equivalent to those of Raja86 and are only permitted to use that data for the specified purposes.

Protecting your personal data is raja86's top priority. We continuously invest in the latest security infrastructure to keep your information safe from both external and internal threats.

• End-to-end encryption: All data transmitted between your device and Raja86's servers is protected by 256-bit SSL/TLS encryption — the same technology used by major banking institutions.
• Strict access control: Only authorised staff with a legitimate business need may access member data. All access is logged and audited regularly.
• 24/7 Monitoring: Automated security systems monitor the Raja86 platform around the clock to detect and block any suspicious activity or intrusion attempts.
• Secure data backups: Member data is regularly backed up to separate secure locations to ensure service continuity and data protection.
• Penetration testing: Raja86 conducts regular security audits by independent security experts to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA for an additional layer of protection against unauthorised access to their accounts.

Raja86 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core website functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how members use the platform — which pages are visited most, time spent, and any technical errors encountered.
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated usage statistics for service improvement purposes. This data does not personally identify you.

You can manage cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the Raja86 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold about you:

To exercise any of the above rights, please contact our data protection team via email at privacy@raja86.pro. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with prior notice.

Raja86 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active account data: Retained for the duration your account is active and for 5 years after account closure to comply with legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends as required by the Anti-Money Laundering Act 2001.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics and technical log data: Stored in aggregated form without personal identifiers for a maximum of 12 months.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you.

Raja86 is an online gambling platform intended strictly for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover that personal information of an individual under the age of 18 has been collected without our knowledge, we will immediately take the following steps:

• Immediately deleting all data related to that individual from our systems.
• Closing the relevant account and freezing all associated transactions.
• Reporting incidents to the relevant authorities when required.

If you believe your child or any minor has registered or used the Raja86 platform, please contact us immediately at privacy@raja86.pro so that we may take the appropriate action.

Raja86 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When significant changes are made to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending email notices to all registered members at least 14 days before changes take effect.
• Displaying a clear notice on the raja86 homepage for an appropriate period.

Continued use of the raja86 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Privacy Email: privacy@raja86.pro — for all enquiries related to data protection and PDPA.
• General Support Email: support@raja86.pro — for general complaints and account enquiries.
• Live Chat: Available 24/7 on the Raja86 platform for immediate assistance.

We are committed to responding to all privacy-related enquiries within 5 business days. For complaints requiring further investigation, we will provide a progress update within 30 business days. Visit FAQ page for answers to common questions about accounts and privacy.